FAQ

What are your delivery charges?
We have a flat rate of £4 for delivery. This will be added at the checkout stage.Please check the specific items you are ordering for details of dispatch times. Most items will arrive within 5 days however certain products have a slightly longer lead time.
Has my order gone through?
Once you have placed your order, you will receive an automated ‘order confirmation’ email. This will include all of the items that you have ordered.If you have not received an order confirmation email, please check to ensure that the email has not been filtered into your junk folder.
How will I know when my order has been dispatched?
As soon as we have dispatched your order you will receive an email from us to confirm your item/s have been dispatched.Where possible we will also provide tracking details.
Who are your delivery providers?
We use Royal Mail and Parcelforce.Any item dispatched using the Parcelforce service will be done so on a 24 hour service. You will receive a delivery date confirmation from Parcelforce. You will be required to sign for the delivery.Royal Mail items are sent on a signed for 2nd class service.
Do you deliver outside of the UK?
No, presently our products are only available for UK delivery.
I have placed an order but would like to change/cancel it?
Please contact us within 2 hours of placing your order. We cannot guarantee that we will be able to make a change as we aim to process all orders as quickly as possible, however we will do our best to help.
I would like to return an item?
Please contact us within 14 days of receiving your order and we will explain how to return your purchase. We unfortunately do not offer returns or exchanges on any personalised items.
What payment methods do you accept?
We accept all major debit and credit cards. We also work with PayPal and Klarna. Using Klarna will allow you to split the cost of your order into 3 interest free monthly payments.
How does Klarna Work?
Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by us and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.

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