FAQ

What are your delivery charges?
We have a flat rate of £4 for delivery. This will be added at the checkout stage. We offer free delivery on all orders over £75.Please check the specific items you are ordering for details of dispatch times. Most items will arrive within 2-5 days however certain products have a slightly longer lead time.
Has my order gone through?
Once you have placed your order, you will receive an automated ‘order confirmation’ email. This will include all of the items that you have ordered.If you have not received an order confirmation email, please check to ensure that the email has not been filtered into your junk folder.
How will I know when my order has been dispatched?
As soon as we have dispatched your order you will receive an email from us to confirm your item/s have been dispatched.Where possible we will also provide tracking details.
Who are your delivery providers?
We use DPD as our main courier. We also occasionally use Parcelforce and DHL.Any item dispatched using DPD will be done so on a next day service. You will receive tracking details directly from DPD along with a 1 hour delivery time slot on the day of delivery.We recommend downloading the DPD app to track your delivery.
Do you deliver outside of the UK?
No, presently our products are only available for UK delivery.
I have placed an order but would like to change/cancel it?
Please contact us within 2 hours of placing your order. We cannot guarantee that we will be able to make a change as we aim to process all orders as quickly as possible, however we will do our best to help.
I would like to return an item?
Please contact us within 14 days of receiving your order. You can download our returns form on the Delivery & Returns section on our website.
What payment methods do you accept?
We accept all major debit and credit cards. We also work with PayPal, Klarna and Clearpay. Using Klarna or Clearpay will allow you to split the cost of your order into interest free monthly payments.
How does Klarna Work?
Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by us and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
How does Clearpay work?
Clearpay split the cost into 4 instalments, taken automatically every 2 weeks. You’ll pay the first instalment at the time of purchase. Clearpay is always zero interest and free when you pay on time. The only fees are if you're late making a payment.
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