Delivery & Returns
We will deliver the products ordered by you to the address which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received. If you require us to send out your item to a different address after it has been returned then there may be a charge for posting it out again.
You may specify a delivery address, which is different from your billing address, if for example, you would like us to deliver the products directly to the recipient.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale.
Our courier services are as follows: Royal Mail for our Standard Delivery (2-3 days), Parcelforce and DPD. Items sent via DPD will be sent on a next day service (where applicable) and you will receive tracking and an estimated delivery time slot directly from DPD.
Our shipping cost for all products is £4
Most items will arrive within a maximum of 5 working days however certain items have a longer lead in time:
Ballpits – 7-10 working days
Soft Play Set – 14 working days
Ride On’s – 7-10 working days
Furniture Items – 7- 14 working days
If you return an item because of an error on our part, we will happily refund the full value of the item and your costs in returning it to us.
Your rights to return the goods to us will not apply in the following circumstances:
-Any products that we have made, personalised or customised specifically for you
-Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
– If you have made a spelling mistake on your order and it has been sent for production (if you have chosen a personalised item)
Please check your order on screen and the confirmation email carefully as we cannot refund products, which have been mis-spelt or you have incorrectly chosen.
The item(s) must be returned in the condition in which you received it within 14 days of delivery. We cannot accept returns for items you have assembled.
We want you to be happy with the products you order from us, however we appreciate that sometimes you might wish to return an item you’ve bought. We accept any item back for a refund (subject to the exceptions above) within 14 days.
Items you return must by in saleable condition and should be returned with the original packaging wherever possible. We reserve the right not to accept returns for items that are not in a saleable condition when returned.We regret that postage and packing costs for unwanted items cannot be refunded.
Full refund of the purchase price will be made within 14 days to the original card or account you used. You are responsible for the cost of returning the items.
When returning your parcel, please make sure to obtain proof of postage (with tracking information) as we cannot accept liability for loss or damage in transit. The parcel is your responsibility until it reaches our warehouse. Your refund will be paid once we have received your returned items, and have accepted that they are in a re-saleable condition.